See Obtaining driver downloads. If you cannot solve the problem and you think your Promethean product is not working properly, contact the Promethean support staff for the area where your product was purchased. See the Promethean pen display Read Me file, located on the Installation CD, for contact information. Page 53: Appendix. Promethean Board Input/Output Box and Sound Controls View the first two minutes of this video tutorial to learn board set-up basics. Additional information about calibrating the board and an introduction to ActivInsprire software is found in the following six minutes of footage, should you choose to view that as well.
- Download Promethean Mice & Touchpads Drivers
- Download Promethean Mice & Touchpads Driver Download
- Download Promethean Mice & Touchpads Driver Windows 7
Alternatively, take this computer to another known working ActivBoard to see if it works properly. Reconnect the power supply and USB cable. You should also try all USB ports on your computer. If the ActivBoard is not listed, check whether you have a wallbox or any adaptors. Your privacy is very important to us. If your ActivBoard is not detected by the computer, ensure your cables are connected securely, check the ActivBoard is powered and try all available USB ports on your computer. If the ActivPen is not interactive, try another working ActivPen.
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Promethean Support Article
If you still need technical support, please contact us. Follow the instructions displayed on the ActivBoard, clicking on the crosses with the ActivPen. If the ActivPen is not interactive, try another working ActivPen. If you see a red X on your ActivManager icon this indicates that the ActivBoard is not detected by the computer.
Activbboard that all of the actlvboard are correctly connected, including the USB cable that plugs into the upper left corner behind the ActivBoard.
Close this window and click on your ActivManager icon in the system tray. Alternatively, take this computer to another known working ActivBoard to see if it works properly.
Click the ActivManager icon and select Control Panel. Reconnect the power supply and USB cable.
Troubleshooting Connection Issues with your ActivPanel
Promethean cannot support third party cabling, including USB extension cables or adaptors. Read our cookie policy. Ensure the latest version of ActivDriver is installed. If the ActivBoard is listed in the Hardware tab, it has been recognised by the computer and you will be able to activboad the ActivPen as normal.
Troubleshooting Connection Issues with your ActivPanel
If the ActivBoard is not listed, check whether you have a wallbox activboatd any adaptors. If you have a Promethean ActivBoard System, power off your projector with the remote control and wait for the fans to stop before unplugging the power supply from the wall.
For more information, please see our Privacy Policy. Disconnect any adaptors or extension cables ksb the ActivBoard and computer and connect only the cabling that came with your ActivBoard.
Please consult article for more information. You can download the update from our Support site. If there is an error status, manually update the ActivDriver following article Your privacy is very important to us. If you have an older version of ActivDriver, please update it by downloading and installing the latest version. Everyone is welcome to follow this guide, but we advise against moving any equipment or working within critical components of your operating system unless you have experience and are comfortable doing so.
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If you continue without changing these settings, activboxrd consent to this. Once installed, you will see the ActivManager icon appear in your toolbar or system tray, depending on your operating system.
For this reason, we process data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws. On the Hardware tab, you can check the version of ActivDriver installed on your computer and compare to the latest version on our Support site.
If you are a Linux user, please consult article for further information. Select Calibrationthen Quick actiivboard Precision.
1st Generation ActivBoard
Check the Device Manager again to see if the computer is detecting the ActivBoard. If the ActivBoard is detected by the computer but the ActivPen is not working, go to the Pens tab and ensure that the Mouse option is selected.
If none of the devices in this section have an error status and you do not see a device named Promethean ActivBoard, please perform the following activboad. You should also try all USB ports on your computer. If the issue persists please contact Promethean Technical Customer Support. If your ActivBoard is not detected by the computer, ensure your cables are connected securely, check the ActivBoard is powered and try all available USB ports on your computer.
Recent Drivers
by MARK WEST08/18/10
Mac Tips
Special Keys
You probably call this the 'Apple Key', but it's officially called the Command Key and it is located near your spacebar. It is used on a Mac much like the control key is used on Microsoft Windows®; example: control-c on Windows copies and on a Mac we use command-c; control-v pastes on Windows and command-v pastes on Mac OS.
The Option Key is located near the Command Key and is sometimes called the ALT key. This key can frustrate a Windows user, as it doesn't work as a Windows ALT key does (you'll often use the Command Key on Mac where ALT is used in Windows), such as when tabbing through open applications: on Windows it's ALT-Tab, on a Mac it's Command-Tab.
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The Control Key is located near the Command Key and has special funtions on a Mac (see 'Right Clicking' below).
Exiting A Bad Program
On Windows, Alt+F4 will quickly terminate a program.
On Mac OS, Command+Q will quickly terminate a program.
The '3-Finger Salute'
On Windows, when a program stops behaving properly, you can press Control+Alt+Delete to invoke the Task Manager to make an application stop.
On Mac OS, you can accomplish the same thing by pressing Command+Option+Escape; this invokes the Force Quit menu and you can make applications stop.
'Right Clicking'
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Sometimes you need to right click. On most computers it's easy, as they come with a two-button mouse. On Mac OS, you typically find a single-button mouse.
You can plug a two-button mouse in to a Mac and it will work. The reason is because two-button mice work on Unix and Mac OS is a Unix variant that uses parts from FreeBSD's and NetBSD's implementation of Unix.
You can also 'right click' on a Mac with a single button mouse. To do so, you can do either of the following:
- Press and hold the Control Key while clicking.
- (This one only works if you have a Mac with a touchpad - usually a laptop) place two fingers on the touchpad while clicking.